Abdul Malik Ibrahim Jaber Hassan

Freemium

2.5

92 Reviews•web

tawk.to's Hire Chat Agents service offers 24/7 professional chat support at $1/hour, helping businesses improve customer satisfaction, capture leads, and increase sales. The service is designed for companies needing continuous online presence without hiring full-time staff.

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What is Abdul Malik Ibrahim Jaber Hassan?

tawk.to's Hire Chat Agents service provides businesses with professionally trained, native-speaking chat agents for just $1/hour. This service aims to free up time, drive more leads, and increase sales by ensuring that website visitors receive prompt and helpful assistance 24/7, 365 days a year. It integrates seamlessly with tawk.to's free live chat software, offering a cost-effective solution for businesses looking to enhance customer experience and capture more leads.

Core Technologies

AI ChatbotCustomer Service AutomationLive Chat IntegrationCRM Integration

Use Cases

Provide customer support outside business hours
Capture leads from website visitors
Answer product or service inquiries
Assist with technical issues
Guide visitors through the sales process

Our Benefits

Cost-effective 24/7 chat support
Access to trained native-speaking agents
Improved customer experience
Increased lead capture and sales
Seamless integration with existing tools

Key Features

24/7 live chat support
Professionally trained agents
Lead capture and customer service
Integration with tawk.to's free software
Real-time performance monitoring

How to Use

Set a schedule for when you need chat support.

Agents handle incoming chats, capturing leads and providing assistance.

Monitor agent performance and chat history in real-time via the dashboard.

Pros & Cons

Pros

Cost-effective solution for 24/7 chat support
Access to professionally trained agents
Improved customer experience and satisfaction
Increased lead capture and sales
Seamless integration with tawk.to's free software
No long-term contracts

Cons

Agents may not have in-depth knowledge of all products or services initially
Reliance on external agents for customer interactions
Potential language limitations (currently primarily English)

Frequently Asked Questions

How does the service work?

Prior to allocating Live Agents to your project, we undertake a full audit of your requirements and any systems or processes we need to put in place to ensure we best represent you and your company. We’ve developed a process to help us collate all the information agents will need to answer the queries of your website’s visitors correctly and efficiently.

Why should I hire chat agents for my website?

Many businesses don’t have the staff available to have a representative ready to answer incoming chats at all hours of the day. When you hire our team of highly trained chat agents, your visitors will be able to chat with a real live person when you or your staff are unavailable.

What is the pricing for hiring live chat agents?

Pricing varies depending on the number of hours per week you require. Options range from $1/hour for 24/7 coverage to higher hourly rates for fewer hours per week.

How are your agents trained to answer questions about my products or services?

During the signup process, you will be asked to provide information about your business. Think of it as FAQs. You tell us what types of questions we can expect from your website visitors and provide the answers to those questions.

What if agents are unable to answer customers' questions?

There will be times when our agents won’t know the answer to a question and we will need more information from you or your team. In these cases, our agents are trained to get the name, email and phone number from the visitor and explain that we will follow up with them as soon as possible regarding their question or issue.

Pricing Plans

Full Time$2.20 per hour

Schedule up to 40 hrs a week — perfect for connecting with customers during business hours, or a few hours a day.

Double Shift$1.50 per hour

Need to cover two shifts? Schedule 80 hrs a week and be there more often for your prospects and customers.

Days & Weekends$1.10 per hour

Busy evenings and weekends? or 18+/hrs a day? Schedule 128/hrs a week, and we'll be there for you.

24x7-365$1 per hour

The plan that made us famous — at an unbeatable $1/hr, we've got you covered 24x7-365. Your customers are going to love you.